Cancellation, Return, and Refund Policy

At SwimPurely, customer satisfaction is our priority. We understand that circumstances change, and our policies are designed to address cancellations and product-related issues.

Cancellation Policy:

• Conditions: Order cancellations are accepted. A full refund is granted within 48 hours if the package hasn't shipped.

• Process: Expect a full refund within 48 hours if the package hasn't been shipped. If already shipped, kindly refuse the package upon delivery.

Return and Refund Policy:

• Product Issues: Contact us at swimpurely@gmail.com for assistance with undelivered products or damaged chlorine tablets.

• Refund Process: Requests are processed within 48 hours. Refunds are applied to your original payment method within a certain timeframe, as per your bank's policies.

• Checking Refund Status: If not received within the expected timeframe, check your bank account. Refunds may take some time to post officially.

• Processing Delays: Contact your credit card company or bank for any potential delays.

• Further Assistance: If issues persist, reach out to us at swimpurely@gmail.com. We're here to ensure your satisfaction with our products and services.

Thank you for choosing SwimPurely. Your trust is valued, and we're committed to providing a seamless experience.